Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at info@alohora.com with your order number and reason for return. We will review your request and get back to you within 2 business days with next steps. Please do not send any items back without contacting us first, as these will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item arrives defective, damaged, or incorrect. We will evaluate the issue and resolve it as quickly as possible — in most cases this means a full refund or free replacement without requiring you to return the item.

Exceptions — Non-Returnable Items

The following items cannot be returned: perishable goods, personalised or custom products, personal care items, and items purchased on sale or with a gift card. If you're unsure whether your item is eligible, feel free to contact us before requesting a return.

Exchanges

The quickest way to get the right product is to return your original item and place a new order separately once your return has been approved.

UK Customers — 14-Day Cancellation Right

In line with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Your item must be unused and in its original packaging. Contact us at info@alohora.com to initiate a cancellation.

European Union Customers — 14-Day Cooling Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be unused and in its original packaging.

Refunds

Once your return has been received and approved, your refund will be processed to your original payment method within 10 business days. Please note your bank may take additional time to post the refund. If 15 business days have passed since your refund was approved and you haven't received it, contact us at info@alohora.com.