Privacy policy

Privacy Policy of Alohora
Last updated: 11/10/2025

1. Who we are

Lumeris B.V.,  is responsible for the processing of personal data as described in this privacy statement.

Contact details:

  • Company: Lumeris B.V.

  • Trade name: Alohora

  • Email: info@alohora.com

  • Chamber of Commerce (KvK) number: 98124331

2. Personal data we process

Alohora processes your personal data because you use our services and/or because you provide this data to us yourself.

We may process the following personal data (depending on the services provided):

  • First and last name

  • Address details

  • Telephone number

  • Email address

  • Payment details

  • Other personal data you actively provide (e.g. through contact forms or correspondence)

3. Purposes of processing

We process personal data for the following purposes:

  • Handling payments

  • Sending newsletters or marketing communication (if you have given consent)

  • To contact you by phone or email if necessary for carrying out our services

  • To deliver goods and services to you

  • Compliance with legal obligations (such as data needed for tax purposes)

4. Legal bases for processing

We process personal data based on the following legal grounds under the GDPR:

  • Consent

  • Performance of a contract

  • Legal obligation

  • Legitimate interest

5. Data retention

Alohora does not store your personal data longer than is strictly necessary to achieve the purposes for which the data is collected, unless a legal retention period applies.

6. Sharing personal data with third parties

Alohora does not sell your personal data to third parties and only shares it if this is necessary to carry out our agreement with you or to comply with a legal obligation.

7. Cookies and similar technologies (niet verplicht, kijken wat we doen)

Alohora uses functional, analytical, and, where applicable, tracking cookies.

  • Functional cookies – These are necessary for the proper functioning of the website. For example, they remember your preferences and login status.

  • Analytical cookies – These help us understand how visitors use our website so we can improve performance and user experience. We use tools such as Google Analytics [replace if using a different tool].

  • Tracking cookies – With your consent, we place cookies that track your browsing behavior so we can offer personalized content and advertisements.

When you first visit our website, we inform you about these cookies and ask for your permission to use tracking cookies. You can withdraw your consent at any time by adjusting your browser settings.

Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.

8. Your rights

You have the right to:

  • Access, correct, or delete your personal data

  • Object to certain processing activities

  • Withdraw your consent at any time

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

Requests can be sent to: info@alohora.com

9. Security

Alohora takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification of your personal data.